Frequently Asked Questions

At The Custom Deck Guys, we get it—building a deck is exciting, but it can also raise a lot of questions. We’re here to clear up the confusion, share some of our secrets, and walk you through the process with no surprises. 

Whether you’re wondering about the materials, the timeline, or what to expect on build day, we’ve got the answers. If you don’t see what you’re looking for, just give us a call—we’re happy to help!

General Questions

What types of decks do you build?

We specialize in a wide range of custom deck builds, including:

  • Composite Decks: Low-maintenance, durable, and eco-friendly options like Trex, TimberTech, and Fiberon.
  • Wood Decks: Classic materials such as cedar, redwood, and pressure-treated wood.
  • Multi-Level Decks: Ideal for sloped yards and creating distinct outdoor zones.
  • Pool Decks: Built to be durable and slip-resistant for poolside relaxation.
  • Rooftop Decks: Maximize your space with an elevated deck.
  • Deck Resurfacing & Renovations: Refresh your existing deck with new materials.
  • Curved Decks: Create an elegant, flowing design.

Deck costs depend on the materials, size, and complexity of the design. We provide free estimates following an in-person consultation to ensure accurate pricing based on the specifics of your project.

On average, your deck project will take between 3 to 8 weeks, including design, permitting, and construction. We’ll provide you with a more specific timeline after reviewing your project.

Yes, we offer 1 to 5-year warranties on workmanship and the materials we use, giving you peace of mind that your deck is built to last.

Design & Materials

What materials do you use for custom decks?

We offer a variety of decking materials to suit your style and budget:

 

  • Composite Decking: Low-maintenance, durable, and available in various colors. Popular brands include Trex, TimberTech, and Fiberon.
  • Wood Decking: Natural, classic options like cedar and redwood.
  • PVC Decking: Synthetic, weather-resistant materials for minimal upkeep.

Yes, we offer a variety of custom features, including:

  • Pergolas and gazebos for shade
  • Outdoor kitchens, including built-in grills and storage
  • Fire pits and fireplaces to keep your outdoor space cozy
  • Deck lighting to illuminate your space after dark
  • Deck railings in different styles (wood, composite, vinyl, aluminum)
  • Built-in seating for comfort and utility

Absolutely! Every deck we build is custom-designed to fit your space, style, and preferences. Whether you prefer a curved deck or a multi-level structure, we can design a deck tailored to your exact needs.

Construction & Permitting

Do I need a permit for my deck?

Most decks require permits to ensure they comply with local building codes. We handle the permitting process on your behalf, ensuring your project complies with all local regulations and building codes.

If your home is part of a Homeowners Association (HOA), we’ll work with you to ensure your deck design meets all HOA guidelines. We’ll provide any necessary documentation and assist in navigating HOA approval processes.

The construction time varies depending on the complexity of your deck. Simple decks may take a few days, while larger or more intricate decks may require longer processing times. We keep you updated with regular progress reports.

Customer Service & Communication

How will you communicate with me during the project?

We believe in clear communication throughout the entire process. You can expect:

 

  • Regular progress updates
  • Immediate responses to your questions or concerns
  • Full involvement as much or as little as you prefer

We’re always open to feedback and willing to address concerns during the construction process. If you have any requests or changes, we’ll discuss them immediately to ensure the project meets your needs.

Deck Maintenance and Care

How do I maintain my deck?

Deck maintenance depends on the materials used:

 

  • Wood decks: Regular cleaning, sealing, and staining will keep your wood deck in top shape.
  • Composite decks: Easy to clean, but a semi-annual wash is recommended.
  • PVC decks: Virtually maintenance-free, but regular cleaning will ensure longevity.

If your deck needs attention, we offer deck resurfacing and renovation services to refresh its look and functionality. Whether it’s replacing worn materials or updating design elements, we’ll guide you through the process to get your deck back in top condition.

For wood decks, applying sealants and stains helps protect against moisture and UV damage. For composite and PVC decks, regular cleaning and occasional inspections will maintain their appearance and integrity.

Project Updates and Scheduling

How often will I be updated on the progress of my deck project?

We believe in keeping you informed every step of the way. Our team will provide regular updates on project milestones, and we’re always available for questions or concerns during construction. You won’t be left wondering what’s happening with your deck!

Site Preparation and Cleanup

What happens to the site during and after construction?

We ensure your yard is treated with respect throughout the construction process. Here’s what to expect:

 

  • Site preparation: We’ll clear the area before work begins, ensuring it’s safe for construction.
  • During construction: Our crew will keep the area as neat and organized as possible.
  • Post-construction: We offer site restoration services, meaning we clean up any debris, remove leftover materials, and leave your yard looking just as good—if not better—than before.

Customization and Design Process

Can I bring my design ideas to the table?

Yes! We encourage you to bring your ideas, designs, or inspirations. Whether you have a sketch or a Pinterest board, we’ll work with you to turn those ideas into a custom deck design that suits your lifestyle.

Currently, we do not offer 3D renderings for deck designs. However, our design specialists will work with you to visualize your project using detailed drawings and samples, ensuring we align with your vision.

Reviews & Feedback

How do I leave a review for The Custom Deck Guys?

We set the expectation for a 5-star experience right from the start. After your project is complete, we’ll follow up to ask about your experience and send you an easy link to leave a review on Google or Facebook. We appreciate any feedback to help us improve.

Additional Information

Do you offer financing for deck projects?

Currently, we do not offer financing. However, we provide clear pricing and flexible options to help you manage the costs within your budget.

Yes! We offer eco-friendly composite decking options like Trex and Fiberon, which are made from recycled materials. These options are not only better for the environment but also provide long-lasting durability with minimal upkeep.

Contact us for a free estimate! We’ll guide you through the design and pricing process, helping you create a deck that suits your needs and budget.

Have More Questions?

Have something on your mind or ready to kick off your project? We’re just a call or message away! We’re here to make the process easy and enjoyable, answering all your questions and making sure your deck is exactly what you want. Let’s get started and make your outdoor space a standout!